COVID-19 Update

Updated March 12, 2020

Hi folks,

These are challenging times, but getting outside to fly a kite can be a welcome escape and we’re here to support that however we can. Our top priority is the health and safety of our staff, customers and suppliers and as of Monday, March 15 our crew continues to work remotely, answering phones, processing orders and assisting anyone who might need help with their kite.

Shipping

We are continuing to ship orders placed through the Prism website, but to maintain safe distancing we are operating the warehouse with a limited crew. Free shipping still applies for orders over $50.00. Orders are currently shipping daily in the order received but due to high demand you may see a day or two of processing delay depending on when your order is placed. Both domestic and international orders may take longer in transit than usual due to Covid-related slowdowns with all carriers. If you need something urgently, please contact us by email to info@prismkites.com and we’ll do our best to help you out.

Showroom and Will Call / Curbside pickup

Due to COVID our retail showroom will remain closed to walk-in customers. But with spring weather upon us, we are opening back up for curbside pickup from Tuesday to Thursday, 10 AM to 4 PM and Friday, 10AM to Noon. If your shipping address is in the Seattle area, you can select “Curbside Pickup’ on your checkout page and come by to pick it up. Please order before you visit and give 24 hours for your order to be packed. When you arrive please ring the doorbell and note the posted procedure on the door. One of our crew will bring your order out to you. Masks are required while on the premises.

Customer service

With an unprecedented number of people enjoying the sport this year we are receiving a huge volume of questions and inquiries as people try out their kites and shop for new ones. Please be patient with us as we prioritize our responses. We encourage you to explore our website, YouTube channel, social media and the information included with your kite where you can find answers to the majority of questions we receive each day.

Repairs

Because we are working remotely we are unable to accept or perform kite repairs at this time. However, there’s not much on a kite that can’t be made airworthy again with a bit of creative DIY. Spare parts, repair kits and repair tape are available on this website and you can check out our handy guide to kite field repairs HERE.

Replacement parts

We hear from customers every week who are still flying decades-old Prism kites. We’re proud to build our products to last and we support them with spare parts for as long as possible. If you don’t see a part listed for your kite on our Replacement Parts ordering page then it is unfortunately no longer available. If it shows as out of stock then we are temporarily out of stock but intend to have it again when stock arrives.