Privacy | Shipping & Delivery | Terms of Service
Prism Designs respects and is committed to protecting your privacy. This privacy protection section communicates how, when, and why we gather information about our customers and what we do with it.
Website Security Guarantee
We have taken many precautions to insure that shopping at Prism Designs is safe and secure. We use the industry-standard SSL protocol (Secure Sockets Layer) to ensure that all credit card transactions are secure. The SSL system encrypts information that you submit to us via our Web site when you place an order. Encryption makes it extremely difficult for anyone to intercept information about you, your order, or your credit card information.
To ensure a smooth shopping experience, our system logs the Internet Protocol (IP) Address of each user. An IP address is a number that is automatically assigned to your computer every time you browse the internet. Depending on your Internet Service Provider (ISP) and the type of connection this number may change each time you log on. Information from IP addresses is used for system administration, our live help feature, troubleshooting, and the examination of traffic trends and response rates to various promotional offers. This data is used in the aggregate, and is not linked to personally identifiable information.
If you place an order through Prismkites.com, we will ask you for your name, e-mail address, shipping address, telephone number and credit card information. We use this information to process and fulfill your order and to notify you of your order status. All archived credit card information is maintained in a secure and safe environment. Telephone numbers and e-mail addresses are only used to contact you regarding your order.
Prism Designs uses “cookies” for the sole purpose of enhancing your shopping experience.
A cookie is a feature of your Internet Web browser, and most browsers are configured to automatically accept cookies. Cookies are files that your Web browser places on your computer’s hard drive and which assign a unique identification code to your computer. Cookies do not enable us to retrieve from your computer any additional personal information about you other than information that you knowingly and willingly provide to Prism Designs through the order process or through sign up.
Shipping & Delivery
Most orders are shipped within 24 hours (Monday – Thursday) from the day the order is received. Standard delivery by common courier (FedEx).
International orders are shipped via FedEx International Priority or Economy. Recipients are responsible for paying duties and taxes on international orders.
Terms of Service
Returns & Replacements
We want you to be completely satisfied with everything that you buy from us. However, if you’re not completely satisfied with your order, we will be happy to offer you an exchange or a full refund of your purchase price, provided that returned items are in their original condition. We regret that we cannot reimburse you for the cost of shipping. For items that are damaged, defective or not what you ordered, please call us at 206-547-1100 so we can best serve you and provide you with return instructions.
Ordering and Payment
Prism Designs accepts the following credit cards:
Applicable sales tax will be charged on total merchandise shipped to Washington state.
Charging Your Credit Card
We do not charge your credit card until the date we ship your merchandise to you. Orders are subject to verification and acceptance before shipping. We are not responsible for typographical errors.
Please note: Prism Designs reserves the right to refuse shipment on any order at any time. Orders canceled by Prism Designs will not result in credit card charges to customers.