Customer Service
For help with general inquiries, repairs, or warranty issues, please contact us at info@prismkites.com. We’ll respond within 24 hours, Monday through Friday. To ensure fast service please include any relevant information in your email so we can get started helping you right away. This could include the model of your kite, the name of a part you are looking for, or your mailing address if we need to send something your way.

Urgent Order Assistance
For immediate assistance with an order, such as canceling before shipment, please contact us at info+urgent@prismkites.com. Ordering issues submitted over the weekend will be addressed on Monday (orders do not ship on weekends). Non-urgent emails sent to this address should expect a reply within our standard 24-hour, M-F window.