Refund policy

Returns, Replacements, & Refunds

Didn’t get what you expected? We’re happy to offer you an exchange or a full refund of your purchase price provided that returned items are unused and in their original condition. Unfortunately we cannot reimburse for the cost of shipping. Please contact us within 30 days of your purchase to arrange your return. Once received we'll process your return and issue a refund within 5 business days.

For items that are damaged, defective, or mis-shipped (unfortunately it happens to the best of us occasionally), please contact us at info@prismkites.com and we’ll get you sorted out with a replacement, exchange, or refund ASAP.

European Union Customers

If you are a consumer located in the European Union, you may have a legal right to withdraw from your purchase within 14 days of receiving your order, subject to applicable legal exceptions.

To exercise this right, please use our EU Withdrawal Request form:

EU Right of Withdrawal

If a withdrawal request is eligible, you are responsible for the direct cost of returning the goods unless otherwise required by applicable law.