Shipping policy


Domestic Orders (within the continental United States) 
All orders are shipped from our Seattle warehouse. Most orders are shipped within 24 hours (Monday – Thursday) from the day the order is received, but we do not ship on weekends. Free standard shipping applies to orders $50 and up shipped within the continental United States (excludes Alaska, Hawaii, and Puerto Rico), and will be sent via FedEx or USPS. Delivery estimates provided at checkout are not guaranteed.

International Orders 

International orders are shipped via FedEx International Priority or Economy. Recipients are responsible for paying any duties and taxes that apply. For international customers, check our Dealer Locator to see if there’s a closer retailer with your item in stock. Sometimes that can be a quicker and/or cheaper way to get what you need.


Shipping Issues 

Customers are responsible for the accuracy of the shipping info provided at checkout. Delivery issues related to inaccurate or incomplete shipping info may result in additional shipping charges (in the event that the order is reshipped) or a partial refund (less shipping charges).


Special Requests and Order Changes

We are happy to discuss any special requests you may have - such as items you need included with an order, delivery deadlines, or other non-standard instructions or constraints that you'd like us to help you work around. However, these requests must be received before you place your order. Special requests received after your order has been placed are not guaranteed to be accommodated, and your order may ship before we are able to address your request. We are not responsible for any issues related to special requests made after an order is placed.

If you need to make a change to an order (updated address, add/remove items, etc), contact us immediately at info+urgent@prismkites.com and we will do our best to assist. Order changes cannot be guaranteed, and we are not responsible for any issues related to order changes that are not able to be made before your order ships.